Privacy Policy

AyanisTek Privacy Policy:

At AyanisTek, we respect your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). By using AyanisTek's website and services, you consent to the data practices described in this policy.
1. Information We Collect We collect personal information in the course of providing repair services and offering products. We collect personal information only to the extent necessary to provide our services and products and to comply with legal obligations. The types of information we may collect include:
1.1 Personal Information
• Contact Information: Name, email address, phone number, and shipping address.
• Payment Information: Billing address, credit/debit card details (processed through third-party payment processors).
• Service Information: Details about the electronics equipment you bring for repair (e.g., device type, model, serial number, issues reported, and potentially other data stored on the device's media that may be encountered during diagnostic or repair processes, such as software configurations, temporary files, or system logs).
• Communication: Information you provide when you contact us or interact with our customer support team.
• Voluntary Provision: We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: registering for an account, submitting your credit card or other payment information when ordering and purchasing products and services. We also may gather additional personal or non-personal information in the future.
1.2 Automated Data Collection We may collect certain data automatically when you visit our website, such as:
• IP address
• Browser type
• Device type
• Pages visited
• Time and date of your visit
• Geolocation data (if enabled)
This information is used for analytics and improving your user experience.
1.3 Use of Cookies and Other Tracking Technologies AyanisTek's website may use "cookies" and similar tracking technologies (such as web beacons or pixels) to enhance your online experience. A cookie is a small text file placed on your device by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We use cookies for various purposes, including: to operate and improve the functionality of our website; to personalize your experience (e.g., remembering your preferences, such as billing addresses or shipping addresses); for analytics to understand how users interact with our site; and to facilitate the login process if you have an account.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Choosing to decline cookies may limit your ability to fully experience the interactive features of AyanisTek's services or websites you visit.
2. How We Use Your Information We collect and use your personal information for the following purposes:
• To provide services and products: To fulfill repair requests, process payments, deliver your repaired equipment or purchased products, and operate and deliver the services or products you have requested.
• To communicate: To send service updates, confirmations, invoices, provide notices about your account, and send promotional material (if you have opted in).
• To improve our services: To analyze website traffic, improve customer experience, and resolve any service issues.
• To comply with legal obligations: To fulfill our legal obligations under California law and other relevant regulations.
• For marketing: To send you promotional content or updates, if you have consented to receive such communications. We may also use your personally identifiable information to inform you of other products or services available from AyanisTek and its affiliates.
• To carry out obligations: To carry out AyanisTek's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
• To notify about changes: To notify you about changes to our website or any products or services we offer or provide through it.
• Other purposes: In any other way we may describe when you provide the information, or for any other purpose with your consent.
2.1 Data Handling During Repair and Diagnostic Services During diagnostic and repair services, our technicians may access your device's operating system or internal storage for the sole purpose of identifying and resolving the reported issue. AyanisTek technicians are trained to work around device security where possible and avoid accessing personal files unless explicitly necessary for the repair, and only with your prior consent or instruction. We do not intentionally view, copy, or share your personal data (such as photos, messages, or login credentials) beyond what is required for the repair process itself.
AyanisTek strongly advises you to back up all your data and perform a factory reset or securely erase all personal data from your device PRIOR to bringing it in for service. While we implement strict protocols, unforeseen issues during repair could lead to data loss. You acknowledge that AyanisTek is not responsible for any data loss, data corruption, or damage to data during the repair process, as stated in our Terms & Conditions.
We do not ask for or require your passcodes or login credentials unless absolutely necessary for specific diagnostic or testing purposes. If a passcode is required, it will only be used for the duration of the necessary testing and will not be retained by AyanisTek.
Our primary objective is to fix your device, not to access your digital life. We maintain rigorous internal controls, including regular auditing of repair logs and processes, to ensure adherence to our data privacy standards and industry best practices.
3. Sharing Your Information We may share your information with third parties for the following purposes:
• Service Providers: Third-party companies that assist with our business operations. These may include, but are not limited to:
o Shipping Carriers: FedEx, UPS (for shipping products and repaired equipment).
o Payment Processors: BlockChyp (for merchant and payment processing).
o Repair Service Management Platforms: RepairDesk (for managing repair service processes).
o Analytics and Productivity Tools: Google Analytics, Google Workspace suite of products, Microsoft 365 and its suite of products (for website analytics, internal communications, and office functions).
o Website Design & Hosting: Wix (for website design and hosting services).
o Product Manufacturers: Original Equipment Manufacturers (OEMs) of products to be repaired (for obtaining parts, technical support, or fulfilling manufacturer warranty terms). All such third parties are prohibited from using your personal information except to provide these services to AyanisTek, and they are required to maintain the confidentiality of your information.
• Legal Compliance: If required by law, such as to comply with a subpoena, legal process, or if required to do so by law or in the good faith belief that such action is necessary to protect our rights or property, or to act under exigent circumstances to protect the personal safety of users of AyanisTek, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.
• External Business Partners: From time to time, AyanisTek may contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, phone number) may be transferred to the third party for the purpose of facilitating that offering.
We will not sell your personal information to third parties.
4. Your California Privacy Rights Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information.
4.1 Right to Know You have the right to request:
• The categories of personal information we have collected about you.
• The specific pieces of personal information we have collected.
• The categories of sources from which we collected the information.
• The purposes for which we collected the information.
• The categories of personal information that we disclosed about you for a business purpose.
4.2 Right to Delete You have the right to request that we delete your personal information, subject to certain exceptions. We may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
4.3 Right to Opt-Out of Sale of Personal Information AyanisTek does not sell personal information to third parties. However, if this changes in the future, you have the right to opt-out of the sale of your personal information by submitting a request.
4.4 Right to Non-Discrimination You have the right not to be discriminated against for exercising your CCPA rights. This means we will not deny you services, charge you different prices, or provide a different level of service because you exercised your rights under CCPA.
4.5 How to Exercise Your CCPA Rights To exercise your rights under the CCPA, please contact us at: Email: service@ayanistek.com Phone: 442-227-5990 We will respond to your request within 45 days of receipt, in accordance with CCPA regulations.
5. Data Security AyanisTek secures your personal information from unauthorized access, use, or disclosure. AyanisTek implements reasonable security measures to protect against unauthorized access to or alteration of your personal information. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Beyond electronic data, we also implement physical and organizational safeguards to protect customer devices and any temporary data encountered during the repair process. This includes restricted access to repair areas and secure storage of devices. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.
6. Data Retention and Disposal We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer needed, we will securely delete or anonymize it. For physical media or replaced components that may have contained data, AyanisTek adheres to secure data destruction practices (such as secure data wiping software, degaussing, or physical destruction if necessary) before disposal or recycling, in accordance with industry standards and legal requirements.
7. Children’s Privacy AyanisTek does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website. If we discover that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
8. Opt-Out and Unsubscribe We respect your privacy and provide you the opportunity to opt-out of receiving certain communications. Users may opt out of receiving any or all marketing or promotional communications from AyanisTek by contacting us directly or by clicking the "unsubscribe" link provided in our marketing emails.
Please note that you may not opt out of receiving essential service-related communications (such as updates on your repair status, invoices, or changes to our policies) as these are necessary for the provision of services and products you have requested.
From time to time, AyanisTek may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from AyanisTek or click on a link therein.
9. Links to Other Websites This website may contain links to other sites. Please be aware that AyanisTek is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
10. Updates to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy. We encourage you to review this Privacy Policy periodically for any updates.
11. Contact Us If you have any questions about this Privacy Policy or our privacy practices, please contact us at: AyanisTek 1812 Flower Ave Duarte, CA 91010 442-227-5990 service@ayanistek.com
CCPA Notice for California Residents Under the CCPA, California residents have the right to request more information about the personal data we collect and how we use it. If you would like to make a request under the CCPA, please see the section on Your California Privacy Rights for instructions.
This Privacy Policy complies with the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA), ensuring transparency and protection of customer data. If you need additional legal verifications, you may want to have this reviewed by a privacy expert to ensure full compliance.